Refund policy

Refund & Return Policy

Last updated: September 11, 2026

At Ampvero, we want you to feel confident about your purchase. We offer a 30-day return policy, meaning you have 30 days from the date your order is delivered to request a return.

Return Eligibility

To qualify for a standard return, the item must be:

  • In the same condition in which it was received

  • Unused, unworn and undamaged

  • In its original packaging

  • Returned with all included accessories, components and documentation

  • Accompanied by the receipt or proof of purchase

Items showing damage caused by misuse, improper installation, excessive wear or unauthorized modification may not qualify for a return.

Starting a Return

Before returning an item, contact us at support@ampvero.com with your order number and reason for the return.

Approved returns should be sent to:

Ampvero Returns
22922 Banquo Dr
Spring, Texas 77373
United States

If your return is approved, we will provide return instructions explaining how and where to send your package.

Items returned without prior authorization will not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery. If your product arrives damaged, defective or incorrect, contact us promptly at support@ampvero.com.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs or videos showing the product and packaging

Once the issue has been reviewed and approved, Ampvero will provide a prepaid return shipping label at no cost to you.

Depending on the circumstances and product availability, we may offer a replacement, store credit or refund to the original payment method.

Customers will not be charged return shipping or restocking fees for approved damaged, defective or incorrect-item claims.

Change-of-Mind Returns

If you decide that you no longer want an item, ordered the wrong product or selected the wrong color, you may request a return within 30 days of delivery.

For change-of-mind returns:

  • The item must meet all return-eligibility requirements

  • The customer is responsible for return shipping costs

  • Return shipping costs are non-refundable

  • No restocking fee will be charged for an eligible return

  • We strongly recommend using a trackable shipping service

Ampvero is not responsible for change-of-mind returns that are lost or damaged while being shipped back to us.

If Ampvero provides a return label for a change-of-mind return, the cost of that label will be deducted from the final refund amount. The label cost will be communicated before the return is authorized.

Sale and Discounted Items

Products purchased during a sale or with a promotional discount remain eligible under our standard 30-day return policy unless they are clearly marked “Final Sale” on the product page before purchase.

Final-sale products and gift cards cannot be returned or refunded, except where required by applicable law.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Products clearly marked as Final Sale

  • Custom-made or personalized products

  • Items damaged through misuse, improper care or unauthorized modification

  • Items missing their original components, accessories or packaging

Contact us before purchasing if you have questions about the return eligibility of a particular product.

Exchanges

We do not currently process direct exchanges.

The quickest way to receive a different product or color is to return the original item and place a new order after the return has been approved.

If you received an incorrect or defective item, contact us before placing another order so our team can provide the appropriate resolution.

European Union 14-Day Cooling-Off Period

If an order is delivered to a customer in the European Union, the customer may have the right to cancel or return the order within 14 days of delivery without providing a reason.

Unless the product is damaged, defective or incorrect, the customer may be responsible for the cost of returning the item.

Returned products must be in the same condition in which they were received, with their original packaging, accessories and proof of purchase.

Nothing in this policy limits any statutory consumer rights that may apply.

Refunds

We will notify you after receiving and inspecting your return and let you know whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days.

For change-of-mind returns, any previously disclosed return-label cost may be deducted from the refund. There will be no return-label deduction for approved damaged, defective or incorrect items.

Your bank or card provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved, contact us at support@ampvero.com.